Returns and Refund Policy

1. Faulty products

If a product you have purchased from Wind Rose Wines is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product.

For some high value products, Wind Rose Wines reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed by us, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

To make a claim under our faulty returns policy, please contact:

• for all online purchases: our Customer Care Team on enquiries@celebratewithwindrose.com.au

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at Wind Rose Wines or your online account statement which can be found in the My Order section in your account. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

2. Defective services

In respect to any other services Wind Rose Wines provides, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

a. to cancel your service contract with us; and b. to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

3. Change of mind returns

Unfortunately Wind Rose Wines is unable to offer you a refund or exchange for change of mind returns so please purchase carefully.

4. How to return?

The fastest way to obtain a return or replace your purchase is to visit our website and contact our team who will be able to assist you immediately.

In the event that your product has to be returned to our warehouse, please allow 3-5 business days for your refund to be processed after the product has been received at the warehouse.

5. Rainchecks

If you find an advertised product out of stock during a promotional period, please ask our friendly team at Wind Rose Wines whether we are able to offer you with a raincheck or offer you another acceptable alternative. Advertised products include any product advertised for sale or which is part of a promotion through our marketing sites. Please note that rainchecks are not offered for online sales and for products that are clearly marked “limited stocks only” or “while stocks last”.

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